Privacy Policy for N.line App
N.line app takes the privacy of its users seriously. This document outlines how personal data is collected, used, and stored, as well as the rights of users and the security measures in place. We are committed to providing a transparent service that complies with professional and legal standards in data protection.
1. Data Collected
When you use the N.line app, we collect the following data:
- Personal Information: Name, phone number, email address.
- Vehicle Information: Necessary vehicle details to provide the service accurately.
- Geolocation Data: Your location is continuously tracked while using the app to improve delivery accuracy and services.
- Payment Data: Bank card details and other payment-related information, processed through a trusted payment gateway partner.
2. How the Data is Used
The data we collect is used for the following purposes:
- Enhancing User Experience: Providing personalized services based on your data, improving the app's performance and interaction.
- Communication with Partners: Sharing some basic data with partners (e.g., restaurants and cafes) to ensure smooth service delivery.
- Marketing Purposes: Using data to offer promotional offers and special benefits, in line with user interests.
3. Sharing Data with Third Parties
We share your data with third parties only in the following cases:
- Payment Gateway: We share your payment data with the payment gateway company to ensure secure and smooth payment processing.
- Strategic Partners: We exchange necessary information with partners (e.g., restaurants and cafes) to improve service quality without compromising user privacy.
4. Data Storage
Retention Period: Your data is stored in our system until you decide to delete your account.
Data Deletion Procedure: When an account deletion request is made, all personal data linked to the account will be removed within a reasonable timeframe.
5. User Rights
Users of N.line have the following rights regarding their personal data:
- Access: Users have the right to access the data collected about them.
- Modification: Users can modify their personal data via app settings at any time.
- Deletion: Users have the right to request the permanent deletion of their account and all associated data.
6. Data Security
Encryption: Advanced encryption techniques are used to protect your data during transmission and storage.
Security Measures: Strict security measures are in place to prevent unauthorized access and reduce the risk of cyber attacks.
7. Cookie Policy
In the App: Cookies are not used within the N.line app.
In the Dashboard for Restaurants: Cookies are used to enhance the performance of the dashboard and provide an excellent user experience for our restaurant partners.
8. Changes to the Privacy Policy
We may update this privacy policy from time to time in response to legal changes or technological advancements. Significant changes will be communicated to users via the app or email.
9. Contact and Inquiries
If you have any inquiries or need further information regarding the privacy policy, please contact us via email at info@nline.sa.
10. Analytics and Advertising ID
We use Firebase Analytics, a service provided by Google, to help us understand how users interact with our app. Firebase Analytics collects information such as how often users visit the app, what features they use, and other usage patterns. This helps us improve the app and enhance user experience.
Firebase may use an Advertising Identifier (Ad ID), which is a unique, resettable ID provided by Google Play services. This ID allows us to:
- Analyze app usage patterns
- Detect potential crashes or issues
- Improve app features and performance
We do not use the Ad ID for personalized advertising unless explicitly stated otherwise.
Users can opt out of interest-based advertising or reset their Advertising ID in their device's settings.
For more information about how Google uses data from apps that use its services, please visit: https://policies.google.com/technologies/partner-sites